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Did you receive a Cross-Connection Survey Letter?

The government of Ontario has stated that the Cross-Connection Survey is mandatory for all the commercial, industrial and municipal facilities across the GTA. Atre Drain and Plumbing is authorized by the Municipalities of the Peel Region, Toronto, Halton, Markham and other regions in Ontario to submit a Cross-Connection Survey on behalf of our customers. We help your company located in Toronto, Vaughn, Markham, Mississauga, Brampton, Oakville, Burlington, Milton or Hamilton. We have all the necessary certificates, tools and experience to complete your Cross-Connection Survey without causing interruptions to your business.

What is a Cross-Connection Survey?

The cross-connection survey is an investigation of the drinking water system with a purpose of determining the presence or absence of any existing or potential drinking water contamination, known as backflow.

Upon the survey completion, an industry professional from City’s Cross-Control Program Department will recommend a backflow prevention device for further installation. This guarantees your property will help maintain the security of the Municipal drinking water.

Where should you begin? Let us help.

Atre Drain and Plumbing is a qualified business that will gladly assist you on every step of the Cross-Connection Survey. Furthermore, we will prepare and then submit your Cross-Connection Survey electronically in order to save your time and will actively communicate with the municipal organization on every step of the application process. Subsequently, the city will forward you a request letter with the assigned equipment which you will have to implement and we will install all the necessary backflow prevention devices.

Why choose Atre Drain and Plumbing?

There are a few mandatory requirements for Professionals who authorized by local municipalities to complete a Cross-Connection survey for you and we meet all of them.

  • We are OWWA Certified dedicated licensed specialists with an expert knowledge. We tailor and submit your Cross-Connection Survey on your behalf and install quality Backflow prevention devices.
  • We have many years of superior quality service and relevant experience in installing Backflow prevention devices and up-to-date knowledge of the submitting process for the Cross-Connection Survey application in every region within Ontario province.

What else can we do for you?

  • We provide and install Backflow prevention devices to secure water from flowing in the opposite direction from privately-owned plumbing systems in the municipal water supply.
  • On your behalf, we help you open a city permit for a Backflow prevention device installation with support by a licensed engineer.
  • We provide initial and annual backflow prevention devices tests and repairs.
  • We use up-to-date calibrated “backflow device preventer kit” that guarantees your plumbing system’s use is completely safe.
  • We save you time by taking a lead preparing documents and making necessary contact calls communicating with all the parties involved.

Questions and answers

You can contacts any of these 2 branches. There is 1 major phone number for all 4 branches actually. Just give your address and contacts information to the operator and he/she will send it to our first available Plumber close to your location. Please wait for our plumbing technical call back and you will be able to discuss everything and book an appointment if needed directly with him.

In most cases we have to see what the situation is in your home / business facility before we can provide a quote. Plumbing systems can be very different in different homes / buildings and customer’s description is not enough to provide with accurate quote.

But the good news is that we don’t have hourly rates – we give you a complete price quote (parts and labour included) for you to approve BEFORE any work begins.

Sometimes we can give you a few options – for example, we may be able to either repair something or replace it for you. In situations like this we give you the price for each option, and explain the pros and cons for each one so you can make a fully informed decision.

We understand that schedules change, and we try to be as flexible as possible. If you can, please give us 24 hours’ notice when cancelling.

We are definitely open to rescheduling your appointment, but we cannot do so in a way that would “bump” other customers. Please understand that if you cancel, you might not be able to get another appointment the same day. But we will fit you in as soon as we can.

Unfortunately we will not. Our Local Plumbers are highly qualified licensed professionals and it doesn’t make sense for you to pay a Master Plumber to fix drywall. You can save a lot of money by hiring one of our trusted contractors or your handyman (or by doing it yourself if you’re handy).

No, it is NOT! Please turn off the water on the supply line for the faucet under the sink. If you don’t have a valve under your sink please turn off the main shut off valve before water meter. Contact us first thing in the morning or fill up the contacts form on this site right now. If you had to turn off the main valve just mention it and we will try to fit your appointment in our schedule the same day we received your request.

The main water shut off valve is located by the water meter; this is normally located on the wall nearest the road in the basement.

Drain system flushes waste through a series of pipes which eventually connect to a sewer or septic system. There are vents that allow air into the drainpipes, so no vacuum restricts water flow.

If a blockage happens in any of the drain systems, including vents, there are going to be issues.

Blockages aren’t only caused by what goes into the drain that shouldn’t (such as grease, food matter, wipes, feminine products, etc.) – but can also be caused by external interferences. Some common external issues are tree roots, bellied pipes, and even birds’ nests.

We often take our drainage systems for granted, and sometimes we mistreat them.

If you often experience drain issues, book an appointment with our Local Plumber for drain cleaning services and drain camera inspection. We can inspect your drain system from the interior of the pipes, so we can locate the exact cause of the problem and offer you a solution that will keep you out of drain issues for a long time.

It is free of charge if Camera Inspection is a part of Main Drain Snaking / Sewer Cleaning / Drain Replacement works performed by one of ours technicians.

If Camera Drain Inspection is required a separate visit of our Plumber there is a charge depends on the time spent for the inspection.

Stinky drains usually indicate that there’s something in your drains producing a nasty smell. This can be food, grease, gunk, or anything else that went down the drain and made a home there.

What gets caught in a drain can make a home for all sorts of organisms which can add to the smell.

Our recommendation is a good old fashioned drain cleaning. We would recommend having a professional do the job, as the professionals have equipment that enables them to clean your drains without damaging them.

Contact us today to book an appointment for the drain cleaning before it turned out to more serious problems than a nasty smell.

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